SUE LANE
GILBERT, AZ 85296
PHONE 480-209-1711   FAX 413-215-6682   EMAIL suelane@suelane.com
   
SUMMARY
20 years experience successfully managing, developing, and delivering a wide variety of training programs in business environments. Additional strengths include excellent verbal and written communication skills, project management skills, and ability to organize and develop productive teams. I am equally comfortable as a leader or as an individual contributor, working alone or on a team.
WORK EXPERIENCE
1995 - PRESENT
SUE LANE & ASSOCIATES
   
Independent Training Consultant
   
As a self-employed training consultant, I have combined my extensive and varied training experience with my international consulting experience to provide assessment, development, and delivery services to a variety of clients in a variety of industries. Clients have included NCR Corporation, Petsmart, Twentieth Century Fox, and KeyBank. A complete Client & Project List is available upon request.
1992 - 1995
LOGICA, INC.; LOS ANGELES, CALIFORNIA
   
Director of Training & Senior Consultant
   
Managed development and delivery of technical and end user training provided to business clients throughout the U.S. and internationally. Course offerings included 30+ programs to support implementations of new products, procedures, PC-based systems, and mainframe systems. Training methods included classroom training, written self-study, CBT, video, job aids, train the trainer, and mentoring.    
   
Established end user training as new business. Participated in all aspects of business including marketing and sales.
1991 - 1992
SECURITY PACIFIC BANK ARIZONA; PHOENIX, AZ
   
Manager, V.P.
   
Managed Training and Development Department, with budget of $1 million, to provide training programs for sales/service quality initiatives, employee development, human resource policies, management skills, operational procedures, PC applications, and external education for 3,000 employees in 120 branches/departments.
1979 - 1991
SECURITY PACIFIC BANK/THE ARIZONA BANK; PHOENIX, AZ
   
Project & Skills Training Administrator, A.V.P.
   
Developed and managed staff responsible for needs assessment, design, delivery, and evaluation of skills training programs to support on-going operational training needs as well as bankwide implementations of new products, systems and procedures.
   
   
Participated on project teams from concept through implementation, working directly with representatives from operations, data processing, marketing, and security to propose and coordinate training for implementations of new products, systems, and procedures.    
   
Designed and taught writing, supervisory skills, stress management, time management, job strategies, customer service, and a wide variety of systems and operational training programs.
EDUCATION
Arizona State University; Tempe, Arizona
M.A., English Literature & Language    
   
State University College of New York; Oneonta, New York
B.A., English with Secondary Education Teaching Certification
ADDITIONAL ACCOMPLISHMENTS
Graduate of University of Colorado,
Graduate School of Human Resources
 
Instructor for Adult Education Program teaching
English as a Second Language, GED classes,
and Adult Basic Education classes
 
Volunteer instructor for Women off Welfare course
 
Member of American Society of Training & Development